TERMS OF SERVICE

2.1. Offer & Acceptance. The presentation of software on our website does not constitute a legally binding offer (§ 145 BGB), but an invitation to order (invitatio ad offerendum). By clicking the "Checkout" button, you place a binding order for the software license contained in the shopping cart. The contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.

2.2. Prices & VAT. All prices displayed on our website are final prices and are inclusive of applicable Value Added Tax (VAT / Mehrwertsteuer) where required by law. The applicable VAT amount will be shown separately on your invoice.

2.3. Delivery. Upon successful payment, your License Key will be delivered electronically via email and/or made available in your account dashboard. Delivery is considered complete upon dispatch of the email containing your license information.

Why No Withdrawal? Because we deliver digital license keys instantly, the product is "consumed" the moment you receive it. This is standard for all digital software sales in the EU.

3.1. Exclusion for Digital Content. For contracts involving the supply of digital content (software license keys) not on a physical medium, the right of withdrawal expires once the download or delivery of the license key has begun, provided that you have given your prior express consent and acknowledged that you thereby lose your right of withdrawal. This is in accordance with § 356 Abs. 5 BGB.

3.2. Your Acknowledgment. By completing your purchase, you expressly consent to the immediate delivery of your license key and acknowledge that you lose your statutory right of withdrawal upon delivery.

3.3. This Does Not Affect Warranty. The exclusion of the right of withdrawal does not affect your statutory warranty rights (Gewahrleistungsrechte) or our Customer Satisfaction Guarantee (see Section 4).

Our Commitment: We build software we are proud of. If something goes wrong on our end, we make it right. No bureaucracy, no runaround.

We stand behind the quality of our software with a Customer Satisfaction Guarantee. While the instant-delivery nature of digital license keys means we cannot offer open-ended returns, we are committed to ensuring every customer has a working product.

4.1. Defective License Key. If you receive a license key that is invalid, already in use, or otherwise defective through no fault of your own, we will issue a replacement key or a full refund, whichever you prefer, within 24 hours of your report.

4.2. Technical Incompatibility. If the Software does not function on your system as described, and our support team is unable to resolve the issue within 48 hours of your support ticket being opened, you are entitled to a full refund or a license extension at your discretion. We do not make you wait indefinitely.

4.3. How to Request Support or a Refund. Contact our support team via Discord or email at [email protected] with your order ID and a brief description of the issue. We aim to acknowledge all requests within 12 hours and resolve them within 48 hours.

4.4. Escalation Policy. We strongly encourage customers to contact us directly before initiating any payment dispute or chargeback. In our experience, direct communication resolves issues faster and more satisfactorily than third-party dispute processes. If a chargeback is filed without prior contact and we can demonstrate the product was delivered as described, we reserve the right to contest the dispute and restrict future access to our services.

5.1. Grant of Rights. Upon full payment, the Provider grants the Customer a simple, non-transferable right to use the software for private purposes. This right is limited to the term of the license purchased.

5.2. Copyright Protection. The software is protected by copyright laws (UrhG). Any reverse engineering, decompilation (except to the extent permitted by § 69e UrhG for interoperability, and only after written request), or redistribution is strictly prohibited.

AUTHORIZED USE ONLY. PLEASE READ CAREFULLY BEFORE PURCHASE. PURCHASING CONSTITUTES ACCEPTANCE OF THIS POLICY.

Transparency First: We believe in being upfront about what our software does and how it must be used. This section defines the permitted and prohibited uses of the Software and forms a core condition of your license.

6.1. Nature of the Software. Vectis is a Computer Vision & Input Automation Research Tool. It operates externally at the operating system level, analyzing visual data from the screen and generating automated input signals via standard OS APIs. It does not inject into, modify, read from, or write to any application's memory space. It is architecturally equivalent to accessibility software and macro tools.

6.2. Intended & Authorized Use. This Software is developed and sold exclusively for the following legitimate purposes:

• Software research and computer vision algorithm development.
• Accessibility tooling for users with physical impairments requiring automated input assistance.
• Private, offline, or single-player environments where no third-party platform terms apply.
• Testing and quality assurance in controlled development environments.
• Any platform or application that explicitly permits the use of automated input tools in its terms of service.

6.3. Prohibited Use: License Violation. The following uses are strictly prohibited and constitute a material breach of this license agreement, resulting in immediate termination of your license without refund:

• Use of the Software in any online multiplayer game or competitive online platform that prohibits automated input tools or third-party software in its terms of service.
• Use of the Software to gain an unfair advantage over other players in any online environment.
• Distribution, resale, or sublicensing of the Software or its outputs for prohibited purposes.
• Any use that violates applicable law or the terms of service of any third-party platform.

Important: Vectis Development does not endorse, support, or provide assistance for use of this Software in online multiplayer games. Any such use is solely the Customer's decision and responsibility, is a breach of this agreement, and will result in license revocation.

6.4. Third-Party Platform Compliance. It is your sole and exclusive responsibility to review and comply with the terms of service of any third-party platform or application before using this Software in connection with it. Vectis Development makes no representation that this Software is permitted on any specific platform.

6.5. Assumption of Risk & Consequences. If you choose to deploy this Software in a prohibited environment in breach of this agreement, you do so entirely at your own risk. Potential consequences imposed by third-party platform operators may include, but are not limited to:

• Suspension or permanent termination of your account on that platform.
• Hardware-level access restrictions imposed by the platform operator.
• Loss of in-platform purchases, progress, or virtual assets.

6.6. Limitation of Liability. Vectis Development bears absolutely no responsibility for any consequences, whether direct, indirect, or consequential, arising from the Customer's decision to use the Software in a manner inconsistent with Section 6.2 or in violation of any third-party agreement. Any such use voids all warranty and support obligations on our part.

In Plain English: We take responsibility for our mistakes. If we mess up badly (intentionally or through gross negligence), we're on the hook. For smaller slip-ups, we're only liable if they affect a core part of what we promised you.

7.1. Unlimited Liability. We are liable without limitation for damages caused intentionally or through gross negligence (Vorsatz und grobe Fahrlässigkeit), as well as for damages resulting from injury to life, body, or health.

7.2. Limited Liability. For slight negligence, we are only liable in the event of a breach of a material contractual obligation (Kardinalpflicht). In this case, liability is limited to the typically foreseeable damage at the time of contract conclusion, capped at the contract value or a maximum of €500.00, whichever is lower.

7.3. Exclusion. Further liability is excluded to the extent permitted by law. The above limitations of liability also apply in favor of our legal representatives and vicarious agents (Erfüllungsgehilfen) pursuant to § 278 BGB.

The European Commission provides a platform for Online Dispute Resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/.

We are not obliged and generally not willing to participate in a dispute settlement procedure before a consumer arbitration board (§ 36 VSBG).

You agree to defend, indemnify, and hold harmless Vectis Development and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

In Plain English: Governments have strict rules about where encryption software can go. We don't make these rules, but we (and you) have to follow them.

10.1. Export Restrictions. The Software may be subject to export control laws and regulations of the European Union, the United States (EAR), and other jurisdictions. You agree not to export, re-export, or transfer the Software to any country, person, or entity subject to an embargo or sanction by the EU, US, or UN.

10.2. Prohibited Jurisdictions. By using the Software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such prohibited country (e.g., North Korea, Iran, Syria, Russia/Belarus).

READ THIS SECTION CAREFULLY IF YOU ARE A RESIDENT OF THE UNITED STATES. IT AFFECTS YOUR LEGAL RIGHTS.

EU/EEA Consumers: This section does not apply to you. EU and EEA consumers retain all rights under applicable EU consumer protection law and may bring disputes before the courts of their country of residence or the EU Online Dispute Resolution platform.

The Human Side: We believe in solving problems by talking to each other, not by dragging each other into courtrooms. This section simply formalizes that preference for US users.

11.1. Binding Arbitration (US Only). If you are a resident of the United States, you agree that any dispute or claim arising out of or relating to these Terms or the Services shall be settled by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

11.2. Class Action Waiver (US Only). YOU AND VECTIS DEVELOPMENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Why This Exists: We're not trying to gatekeep-we just want to make sure you're old enough to enter a legal agreement. It's the law, and we respect it.

You must be at least 18 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement. If we learn that a user is under 18, we will terminate their account immediately.

Real Talk: Software is complex. Bugs happen. We work hard to squash them, but we can't promise perfection. This clause is standard in the industry-it doesn't mean we don't care, it means we're being honest.

To the maximum extent permitted by applicable law, the Software is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

EU Consumers: Nothing in this section limits or excludes your mandatory statutory warranty rights under applicable EU or national consumer protection law (including §§ 434 ff. BGB). Your statutory rights remain fully intact.

Translation: If Cloudflare goes down, if there's a global pandemic, or if aliens invade-we can't be held responsible for service interruptions caused by things genuinely outside our control. We'll always do our best to get back online ASAP.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: acts of God, natural disasters, pandemics, war, terrorism, cyberattacks (DDoS), government actions, internet service disruptions, or third-party platform outages.

15.1. Governing Law. These Terms shall be governed by the laws of the Federal Republic of Germany. However, if you are a consumer within the EU, you are also entitled to the protection of the mandatory provisions of the law of your country of residence.

15.2. Jurisdiction. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Customer and the Provider is our registered office.

15.3. Severability. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

15.4. Changes. We reserve the right to modify these Terms at any time. Material changes will be communicated via our Service.

We Believe in Transparency: These are rights you always have, regardless of anything else in this agreement. We list them here because we want you to know them.

16.1. Statutory Warranty Rights. As a consumer, you are entitled to statutory warranty rights under applicable law (§§ 434 ff. BGB and applicable EU directives). Nothing in these Terms limits or waives those rights.

16.2. EU Consumer Protection. If you are an EU consumer, you are protected by the mandatory consumer protection provisions of your country of residence, regardless of the governing law chosen in these Terms (Rome I Regulation, Art. 6).

16.3. Right to Complain. You always have the right to contact your national consumer protection authority or supervisory body if you believe your rights have been violated. We encourage you to contact us first, but this right is unconditional.

16.4. Plain Language Commitment. We have made every effort to write these Terms in clear, understandable language. If any clause is unclear, please contact us at [email protected] and we will explain it.

Talk to Us First: In our experience, almost every issue can be resolved quickly and fairly through direct communication. We are a small, dedicated team and we genuinely care about every customer.

17.1. Direct Support. For any issue, question, or complaint, please contact us first:

• Email: [email protected]
• Legal matters: [email protected]
• Discord: via our official support server

17.2. EU Online Dispute Resolution. The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr. We are not obligated to participate in ADR proceedings (§ 36 VSBG), but we are always willing to resolve disputes directly.

17.3. Our Commitment. We commit to acknowledging all support requests within 12 hours and providing a substantive response or resolution within 48 hours on business days.